Authorities, through the taxes that the citizens pay, spend a lot of money for the sustenance of emergency response facilities such as 911 every year. Unfortunately, some people tend to not appreciate this. There are still incidences of 911 abuse, the number of which is even increasing in the years to come.
There are two main categories for the abuses made to 911. These are the unintentional and the intentional calls. The former has two major types referred to as the phantom wireless calls, and the misdials and hang ups. Phantom wireless calls has three subtypes namely automatic dialing, redialing or resending, and random dialing.
Unintentional calls as the name implies refers to the calls made without the person actually having knowledge about it. Wireless phones have some features that tend to dial the digits automatically. The calls are transmitted and are then possibly considered disturbances by the personnel in the agency.
Phantom wireless calls happen when the automatic dialing feature of the phone is prompted. Sometimes, when we press the numbers 9 and 1, the phone automatically converts it to 911 and transmits the call. Sometimes, low battery situation can also cause the phone to dial the digits. Others do this by accidentally pressing the redial key after making the actual call.
As for misdials and hang ups, they are quite self explanatory actually. Occasions for misdials occur when the caller accidentally presses the numbers 9 and 1 when keying in international access numbers and area codes. Hang ups refer to calls made and the user realizes his or her mistake. This leads to the telephone operators to actually send more reinforcements to find out the cause of the hang up.
What the 911 personnel do to uphold the ethics of their job is to send out police officers to see the location where the call came from. Call backs are also done, which can be a pretty waste of resources. This is why authorities just request the callers about to do hang ups to not hang up instead so they can verify if the call is actually real or not.
Unintentional calls, on the contrary, are done deliberately. They may be non emergency, exaggerated emergency, lonely complainant and prank calls. There are times when citizens no longer differentiate between what a real emergency is from a case with lesser importance. Others even take advantage of the chance to get medical treatment even though their case is actually not urgent.
Some people also tend to make calls just to make fun. Nevertheless, prank calls can also have a serious side. It can be done as a diversion by criminals for them to escape. In the lonely complainant calls case, the ones often involved are the elderly and the mentally challenged. They just want to look for company to fill in their loneliness.
Whatever the case, 911 abuse is considered a draining and serious problem. If this manages to continue though, more and more resources will be wasted. For this reason, citizens should cooperate and the same time, authorities must find effective ways to address the situation to prevent further damage.
There are two main categories for the abuses made to 911. These are the unintentional and the intentional calls. The former has two major types referred to as the phantom wireless calls, and the misdials and hang ups. Phantom wireless calls has three subtypes namely automatic dialing, redialing or resending, and random dialing.
Unintentional calls as the name implies refers to the calls made without the person actually having knowledge about it. Wireless phones have some features that tend to dial the digits automatically. The calls are transmitted and are then possibly considered disturbances by the personnel in the agency.
Phantom wireless calls happen when the automatic dialing feature of the phone is prompted. Sometimes, when we press the numbers 9 and 1, the phone automatically converts it to 911 and transmits the call. Sometimes, low battery situation can also cause the phone to dial the digits. Others do this by accidentally pressing the redial key after making the actual call.
As for misdials and hang ups, they are quite self explanatory actually. Occasions for misdials occur when the caller accidentally presses the numbers 9 and 1 when keying in international access numbers and area codes. Hang ups refer to calls made and the user realizes his or her mistake. This leads to the telephone operators to actually send more reinforcements to find out the cause of the hang up.
What the 911 personnel do to uphold the ethics of their job is to send out police officers to see the location where the call came from. Call backs are also done, which can be a pretty waste of resources. This is why authorities just request the callers about to do hang ups to not hang up instead so they can verify if the call is actually real or not.
Unintentional calls, on the contrary, are done deliberately. They may be non emergency, exaggerated emergency, lonely complainant and prank calls. There are times when citizens no longer differentiate between what a real emergency is from a case with lesser importance. Others even take advantage of the chance to get medical treatment even though their case is actually not urgent.
Some people also tend to make calls just to make fun. Nevertheless, prank calls can also have a serious side. It can be done as a diversion by criminals for them to escape. In the lonely complainant calls case, the ones often involved are the elderly and the mentally challenged. They just want to look for company to fill in their loneliness.
Whatever the case, 911 abuse is considered a draining and serious problem. If this manages to continue though, more and more resources will be wasted. For this reason, citizens should cooperate and the same time, authorities must find effective ways to address the situation to prevent further damage.
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