Airline Complaint Letter Becomes Best Airline Complaint Ever
One airline passenger handled his complaint with class, and some humor by sending a letter that eventually went viral. While these letters are usually filled with rage, LIAT received one from a customer who flew to the Caribbean. The note was so funny that it prompted another air carrier’s CEO to tweet it to his more than 3 million followers. “How to write a complaint letter — read this hilarious note from a frustrated airline passenger,” tweeted Sir Richard Branson, founder of the Virgin Group. The LIAT letter appeared in the weekly British Virgin Islands newspaper, the BVI Beacon, earlier this year. The letter was penned by Londoner Arthur Hicks and titled “An Open Letter to LIAT.” Dear LIAT, May I say how considerate it is of you to enable your passengers such an in-depth and thorough tour of the Caribbean. Most other airlines I have traveled on would simply wish to take me from point A to B in rather a hurry. I was intrigued that we were allowed to stop at not a ...