Airline Complaint Letter Becomes Best Airline Complaint Ever​​

One airline passenger handled his complaint with class, and some humor by sending a letter that eventually went viral. While these letters are usually filled with rage, LIAT received one from a customer who flew to the Caribbean.
Airline Complaint Letter
The note was so funny that it prompted another air carrier’s CEO to tweet it to his more than 3 million followers.
“How to write a complaint letter — read this hilarious note from a frustrated airline passenger,” tweeted Sir Richard Branson, founder of the Virgin Group.
The LIAT letter appeared in the weekly British Virgin Islands newspaper, the BVI Beacon, earlier this year.
The letter was penned by Londoner Arthur Hicks and titled “An Open Letter to LIAT.”
Dear LIAT,
May I say how considerate it is of you to enable your passengers such an in-depth and thorough tour of the Caribbean.
Most other airlines I have traveled on would simply wish to take me from point A to B in rather a hurry. I was intrigued that we were allowed to stop at not a lowly one or two but a magnificent six airports yesterday. And who wants to fly on the same airplane the entire time? We got to change and refuel every step of the way!
I particularly enjoyed sampling the security scanners at every single airport. I find it preposterous that people imagine them all to be the same. And as for being patted down by a variety of islanders, well, I feel as if I’ve been hugged by most of the Caribbean already. I also found it unique that this was all done on “island time,” because I do like to have time to absorb the atmosphere of the various departure lounges. As for our arrival, well, who wants to have to take a ferry at the end of all that flying anyway? I’m glad the boat was long gone by the time we arrived into Tortola last night — and that all those noisy bars and restaurants were closed.
So thank you, LIAT. I now truly understand why you are “The Caribbean Airline.”
P.S. Keep the bag. I never liked it anyway.
Branson himself was once the recipient of what some think is the most epic airline complaint letter of all time. In that letter, the author likens his flight on Virgin to a “culinary journey of hell.”
Branson even blogged about it.

Water On Mars: History Of Mars Ocean​​

Water may have been everywhere on Mars at one time, according to researchers from the California Institute of Technology. A Mars ocean may have covered as much as one-third of the planet billions of years ago.
Water On Mars
“One of the more provocative ideas concerning the history of water on mars is there was once an ocean covering the northern area of the planet,” study co-author Roman DiBiase, a postdoctoral geology scholar at Caltech, told The Huffington Post. DiBiase added that the team’s findings — published in the Journal of Geophysical Research — are consistent with this longstanding hypothesis of an ocean on Mars.
Using high-resolution images from the Mars Reconnaissance Orbiter, the researchers examined a 38-square-mile area in the Aeolis Dorsa region that may contain a former coastline. The range is characterized by hilly ridges called inverted channels, which scientists believe show traces of an ancient water system.
The team focused on the area’s topography and sedimentary rock layers in order to determine the slope of these ancient channels, which would indicate the direction of water flow. DiBiase said that interpreting the direction of flow is key.
Rather than converging, as previously believed, the water lines appear to spread out, suggesting that the channels were part of a delta that deposited water into a larger body of water, such as an ocean or regional sea, DiBiase said.
Though this is not the first time scientists have uncovered evidence of an ancient delta on Mars, previous findings were geographically confined. In 2010 the European Space Agency’s Mars Express spotted in the southern hemisphere a delta constrained within a 40-mile-wide crater, meaning the largest body of water that the channel could have filtered into would have been a lake.
However, as the Caltech team notes in its recent study, this is not the case with their finding.
“The location of our delta and other similar features within Aeolis Dorsa implies a large standing body of water spanning at least [100,000 square kilometers] and potentially far larger based on a complete lack of confining topography,” the researchers write.
The ESA’s Mars Express spacecraft detected sedimentary evidence last February that a large ocean once existed on Mars in the northern plains, where the Caltech study’s region is located.

Ancient cities, memories .......

As I trudge through the jungle, I flinch at the sharp sound of AK-47s being fired at a nearby shooting range. 
'And on your left, another crater,' says guide An Dung, leading us over the pitted, hardened red earth and through a eucalyptus grove. The crater was made by a B-52 bomber. This is Cu Chi, about 20 miles outside Ho Chi Minh City where, during the Vietnam War, Viet Cong guerillas hid from the Americans in a 200-mile network of tunnels.
Outside the Citadel of Hue, Vietnam
Battle ground: Hue's Imperial Citadel was seized from the Americans in 1968
US troops withdrew from the country 40 years ago, yet there are still so many reminders of the war, including these tunnels. While four decades ago Westerners who arrived in Saigon (since renamed Ho Chi Minh City in honour of the iconic North Vietnamese communist leader) were armed with semi-automatic rifles, they now carry the latest cameras, and factor 30 sun cream is the only defence you need.
The former battle sites of this country, once so bitterly divided between the communist North and the anti-communist South, are popular tourist destinations.
From Ho Chi Minh City in the south to the northern capital Hanoi, the Vietnamese are proud to display their victory over mightier forces during what they call the American War.
 

Clambering into the Cu Chi tunnels is a living history lesson. The manhole-size entrances, hidden under fallen palm fronds, have been widened for the tourists. It's a good job too - I wouldn't be able to get in otherwise. The Vietnamese are petite.
It's total darkness underground, and I have to feel my way along the clay walls. Sometimes, the ceiling is so low I have to crawl to reach the next tiny chamber. It is like being incarcerated in a hard, cold box while wearing a blindfold.
The Viet Cong hid down here for months. I stayed for ten minutes before I fled for the exit, climbing up towards the light and the silhouette of an M41 tank captured from the Americans. Such spoils litter the jungle.
Guide demonstrates getting into the
Reminders of conflict: A guide emerges from a Cu Chi tunnel, built by the Viet Cong and famous for its tiny dimensions
Even above ground, life was pretty tough for the guerillas. An Dung fed me mashed tapioca root with salt and sugar - the Viet Cong's staple diet. It tasted like cold porridge, only worse.
As I ate, more gunfire cracked through the trees. It was coming from the range at the tunnels, where tourists can select a semiautomatic weapon of their choice and shoot at imaginary foes. I had reached Cu Chi after taking an hour-long speedboat journey along the Saigon River from Ho Chi Minh City.
In the throbbing capital city, the main sound isn't gunfire but the 'fut fut' of more than ten million mopeds swarming around the streets. Each bike carries two, three or four people, including babies. The riders look like ninjas as scarves cover most of their face to keep out the fumes.
I had my own skirmishes with these road warriors - there are no crossing points so our guide issued the following advice: simply step slowly into the stream of two-wheeled traffic, and don't stop or make any sudden movements, otherwise you will just jump into the path of another bike. No one stops for pedestrians - the motorbikes just go around you. It's terrifying.
At least it was easy to find my way around. Vietnamese cities have what can only be called 'zoned shopping'. All the shops in the same street sell a single item or service.
Women carry goods to market in Ho Chi Minh City
Bright outlook: Women carry goods to market in Ho Chi Minh City
For example, the street where my hotel was located sold only mobile phones. The next street sold plastic flowers. The next, spare parts for mopeds. Each street is named after what it sells. So when I needed a camera battery, I just had to ask for camera battery street. Simple.
In Ho Chi Minh City, it's not easy to forget the war. In the courtyard of the War Remnants Museum, I posed in front of captured American tanks, camouflaged reconnaissance planes and a Huey helicopter.
The Historical Truths and Aggressive War Crimes galleries inside showed the human cost of conflict, with photos of families fleeing US attacks.
The Tet Offensive by Viet Cong forces, the My Lai massacre and the fall of Saigon are all detailed here. The giant faded casualty charts are chilling. There's no attempt at objectivity. This is a portrait of the war as seen through communist eyes. There's even a wall naming and shaming those US soldiers who committed the so-called crimes.
The Americans aren't Vietnam's only recent invaders. Before them, the French were the country's colonial masters, and they planted the huge trees that provide welcome shade along Ho Chi Minh City's wide boulevards.
School Girls in Ho Chi Minh City
All aboard: Children get a lift to school in Ho Chi Minh
They also left behind a cluster of ornate buildings, including a grand opera house with a sweeping staircase, a hotel de ville with crystal chandeliers (it's now the People's Committee Building), and a cathedral named Notre Dame.
I spent an evening looking over what remains of Old Saigon from the rooftop bar of the Caravelle Hotel, where foreign journalists stayed during the war.
I tried to imagine what it was like when the sound above wasn't whirring fans that help keep customers cool but the rotors of US helicopters, and the sound below not that of mopeds but rumbling tanks.
Dea discovers more about the brutal 20th century clash at the War Remnants Museum
History lesson: Dea discovers more about the brutal 20th century clash at the War Remnants Museum
Afterwards I took a taxi back to my hotel, and Hotel California by The Eagles blasted out from the car radio, while a golden Buddha figure bounced up and down on the driver's dashboard.
Along the way we passed women carrying bamboo poles that held baskets of produce. I also counted the golden tips of pagodas, and understood why people can't help but fall in love with this land.
During my trip, I followed the invaders' route northwards, towards central Vietnam, the region that saw the most ferocious fighting.
Fortunately, these are more peaceful times and on my arrival at the Pilgrimage Village hotel on the outskirts of Hue, the only sound was the pit-pat of flip-flops on the stone tiled pathways around the lush gardens. At night, there was the squawk from the nearby karaoke bar (the Vietnamese are devotees).
But even in this prosperous city crowded with modern office blocks, the American War is still evident. I took a cyclo (bicycle rickshaw) across the Perfume River to Hue's vast Imperial Citadel, encased by a moat and eight-mile ring of thick ramparts. In the early 19th Century, the Imperial Enclosure and Forbidden Purple City within them were the centre of Vietnam's royal court.
During the Tet Offensive in 1968, the communists seized the Imperial Citadel from the Americans and defiantly raised a giant National Liberation Front flag over it. It flies there today, a symbol of resistance.
The imperial buildings are still pock-marked as a result of bullets and shell fire, and the process of reconstruction, which has been going on since the American tanks left, is due to be finished by 2025.
I spent a day walking between half-ruined temples, a royal theatre, a pagoda on an island surrounded by a lake, the emperor's reading room and yet more fine museums. Further north, in Hanoi, even the cells that held American prisoners have been turned into a museum.
A tourist tests an AK-47 at the firing range near the Cu Chi tunnels
Taking aim: A tourist tests an AK-47 at the firing range near the Cu Chi tunnels
If you believed the displays at Hoa Lo Prison, you would think it was a former holiday camp - there are examples of starched shirts worn by US troops, their fine leather sandals and even their half-smoked cigarettes.
The PoWs ironically nicknamed it the Hanoi Hilton because of the appalling conditions in which they lived. US Senator John McCain was held here after his aircraft was shot down over the city's Truc Bach Lake and he claims to have been tortured. Nevertheless, there's a statue dedicated to him where he was pulled out of the water.
However, there are plenty of peaceful pursuits too, and an early morning walk around the Hoan Kiem Lake is recommended. As the mist rises, workers do t'ai chi classes and old men sit down for a game of chess close to a scarlet bridge that leads to a temple.
One night, I took in a show at the Water Puppet Theatre. Originally staged in paddy fields and lakes, the puppeteers wade waist-deep into water while working dozens of painted balsa-light puppets on long wooden poles, making them splash, skim and dance. The puppets act out Vietnamese legends with the help of a live band playing traditional instruments.
There was conflict in the show - the dragon seemed to have a fight with the fairy, and the tigers were definitely attacking the farmers. But after what I'd seen elsewhere in this country, this was playful stuff.
My trip to Vietnam had not just taken me to another country - it helped me understand a war I only vaguely remembered from my childhood. It showed me the scars of conflict. It made me think.

How To Be Successful In Forex Trading? Tips And Ideas To Do This

 
 Hi,
 
 

Foreign Exchange or Forex is considered as the most popular currency trading in the world because millions of people are participating in this trading on a daily basis. Many people are looking for the most effective ways in beating the Forex Market. Forex trading requires you have a lot of knowledge and experience especially on more advance techniques since this kind of trading is not only about exchanging your currencies if you want to.
 
There are tons of ways to make Forex trading easier but this kind of thing is only possible if you are serious on what you are doing. If you are searching for the tips in Forex Tradinghere are the top trading tips that you can consider to help you.
 
Spend Time to Learn Everything
 
Always remember that you need to spend time and effort in learning everything that you need to know about Foreign Exchange. You do not have to rely on tips and guidelines about this especially the ones posted on the Internet because most tips are not always useful. The currency trading market is changing on a daily basis so you need to know about this especially the different factors that may affect the changes on the rates of the currencies.
 
You need to be Updated
 
You need to be updated always especially on various business news related on Foreign Exchange. This is a very important thing to consider if you want to know if it is beneficial to make a trade or you still need to wait for it to be favorable. Business news is also considered as factors that may affect the changes on the rates of currency so you need to always be updated.
 
You can Use a Strategy
 
ActuallyForex Trading is not like any kinds of trading where you can trade and earn money whenever you feel like it. You will need to use an effective strategy if you really want to make the most out of your money. Even if you do not spend a lot of cash in your tradinghave your own strategy will really help you.
 
Control your Emotions
 
Your emotions will surely be one of the reasons why you will fail in this kind of trading especially if you are earning a lot. Always keep your emotions at bay and you must use facts and information when you are deciding to exchange or not.
 
If you plan to look for some important facts about Foreign exchangethere are websites that are willing to offer the information that you need.
 
 
 
 
 
 
 
 
 

Australian Researchers Develop First-Ever Shark-Repellant Wetsuits

 
Researchers from the University of Western Australia (UWA) Oceans Institute have joined forces with a commercial firm to develop what are being hailed as the world’s first anti-shark wetsuits.
In response to a growing number of shark sightings and attacks in Australia and around the world, UWA Associate Professor Nathan Hart and Winthrop Professor Shaun Collin joined forces with designers from Shark Attack Mitigation Systems (SAMS) to create the suits.
“Although sharks use a number of senses to locate prey, it is known that vision is the crucial sense in the final stage of an attack. By disrupting a shark’s visual perception, an attack can either be diverted altogether or at least delayed to allow time to exit the water,” the company explained on its website. “SAMS has been working with the university for a number years and has translated the scientific data into a range of shark deterrent designs.”
According to Sarah Griffiths of the Daily Mail, SAMS and the UWA researchers have developed two different kinds of wetsuits. One contains a blue pattern which cannot be detected by the color-blind creatures, while the other features a series of white stripes meant to mimic the colors of poisonous fish in order to frighten off the potential predators.
The first wetsuit, which is known as the “cryptic” wetsuit, was designed primarily for divers while the other, the “warning” wetsuit, was geared more towards swimmers and surfers, according to The West Australian reporter Angela Pownall. Both wetsuits are based upon recent scientific discoveries about how different types of sharks detect and see prey, and their development came on the heels of five shark-related deaths in two years in Western Australia.
“The two design variations either present the wearer as potentially dangerous and unpalatable to a shark, or make it very difficult for the shark to see the wearer in the water,” SAMS said. “The shark deterrent technology can be applied to products such as wetsuits, skins and stickers for diving air tanks, surfboards, kayaks, skis and more.”
In a statement, SAMS founder and director Hamish Jolly said that the company cannot guarantee that the suits would provide “failsafe protection” against shark attacks, he noted that initial tests conducted in oceans and with wild sharks had produced “extraordinary” results. “We believe they certainly can assist without any additional equipment or cost other than what is already being used,” he added.
Likewise, Professor Collin said, “We believe that an understanding of the basic neurobiology of the sensory capabilities of sharks is essential to translating this knowledge into ways to help the public reduce the risk of shark attacks.” He and his colleagues report that the suits will continue to be tested, but that a license for use of the patented technology had been issued to Australian wetsuit retailer Radiator.

Source: redOrbit Staff & Wire Reports - Your Universe Online
Researchers from the University of Western Australia (UWA) Oceans Institute have joined forces with a commercial firm to develop what are being hailed as the world’s first anti-shark wetsuits.
In response to a growing number of shark sightings and attacks in Australia and around the world, UWA Associate Professor Nathan Hart and Winthrop Professor Shaun Collin joined forces with designers from Shark Attack Mitigation Systems (SAMS) to create the suits.
“Although sharks use a number of senses to locate prey, it is known that vision is the crucial sense in the final stage of an attack. By disrupting a shark’s visual perception, an attack can either be diverted altogether or at least delayed to allow time to exit the water,” the company explained on its website. “SAMS has been working with the university for a number years and has translated the scientific data into a range of shark deterrent designs.”
According to Sarah Griffiths of the Daily Mail, SAMS and the UWA researchers have developed two different kinds of wetsuits. One contains a blue pattern which cannot be detected by the color-blind creatures, while the other features a series of white stripes meant to mimic the colors of poisonous fish in order to frighten off the potential predators.
The first wetsuit, which is known as the “cryptic” wetsuit, was designed primarily for divers while the other, the “warning” wetsuit, was geared more towards swimmers and surfers, according to The West Australian reporter Angela Pownall. Both wetsuits are based upon recent scientific discoveries about how different types of sharks detect and see prey, and their development came on the heels of five shark-related deaths in two years in Western Australia.
“The two design variations either present the wearer as potentially dangerous and unpalatable to a shark, or make it very difficult for the shark to see the wearer in the water,” SAMS said. “The shark deterrent technology can be applied to products such as wetsuits, skins and stickers for diving air tanks, surfboards, kayaks, skis and more.”
In a statement, SAMS founder and director Hamish Jolly said that the company cannot guarantee that the suits would provide “failsafe protection” against shark attacks, he noted that initial tests conducted in oceans and with wild sharks had produced “extraordinary” results. “We believe they certainly can assist without any additional equipment or cost other than what is already being used,” he added.
Likewise, Professor Collin said, “We believe that an understanding of the basic neurobiology of the sensory capabilities of sharks is essential to translating this knowledge into ways to help the public reduce the risk of shark attacks.” He and his colleagues report that the suits will continue to be tested, but that a license for use of the patented technology had been issued to Australian wetsuit retailer Radiator.

Source: redOrbit Staff & Wire Reports - Your Universe Online
Researchers from the University of Western Australia (UWA) Oceans Institute have joined forces with a commercial firm to develop what are being hailed as the world’s first anti-shark wetsuits.
In response to a growing number of shark sightings and attacks in Australia and around the world, UWA Associate Professor Nathan Hart and Winthrop Professor Shaun Collin joined forces with designers from Shark Attack Mitigation Systems (SAMS) to create the suits.
“Although sharks use a number of senses to locate prey, it is known that vision is the crucial sense in the final stage of an attack. By disrupting a shark’s visual perception, an attack can either be diverted altogether or at least delayed to allow time to exit the water,” the company explained on its website. “SAMS has been working with the university for a number years and has translated the scientific data into a range of shark deterrent designs.”
According to Sarah Griffiths of the Daily Mail, SAMS and the UWA researchers have developed two different kinds of wetsuits. One contains a blue pattern which cannot be detected by the color-blind creatures, while the other features a series of white stripes meant to mimic the colors of poisonous fish in order to frighten off the potential predators.
The first wetsuit, which is known as the “cryptic” wetsuit, was designed primarily for divers while the other, the “warning” wetsuit, was geared more towards swimmers and surfers, according to The West Australian reporter Angela Pownall. Both wetsuits are based upon recent scientific discoveries about how different types of sharks detect and see prey, and their development came on the heels of five shark-related deaths in two years in Western Australia.
“The two design variations either present the wearer as potentially dangerous and unpalatable to a shark, or make it very difficult for the shark to see the wearer in the water,” SAMS said. “The shark deterrent technology can be applied to products such as wetsuits, skins and stickers for diving air tanks, surfboards, kayaks, skis and more.”
In a statement, SAMS founder and director Hamish Jolly said that the company cannot guarantee that the suits would provide “failsafe protection” against shark attacks, he noted that initial tests conducted in oceans and with wild sharks had produced “extraordinary” results. “We believe they certainly can assist without any additional equipment or cost other than what is already being used,” he added.
Likewise, Professor Collin said, “We believe that an understanding of the basic neurobiology of the sensory capabilities of sharks is essential to translating this knowledge into ways to help the public reduce the risk of shark attacks.” He and his colleagues report that the suits will continue to be tested, but that a license for use of the patented technology had been issued to Australian wetsuit retailer Radiator.

Source: redOrbit Staff & Wire Reports - Your Universe Online
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Call for reasonable room rates for tourism growth

Room rates of many Sri Lanka hotels are very high. Some as much as US$ 600 to 800. Had there been reasonable rates there would have been a boost in tourist arrivals, said Faizer Mustapha, Deputy Minister of Investment Promotion.

Addressing a media briefing in Colombo on July 10 on the signing of an agreement to construct a mixed development project undertaken by John Keells Holdings Ltd., Mustapha said that hoteliers should be made aware of this situation.

“A mistake that was committed in the tourism industry is that after the 30-year conflict, we increased the room rates. Today, tourists think twice before coming to Sri Lanka. They’ll wonder why they can’t go to Thailand, where they can get a room for US$ 60. In Sri Lanka, some room rates are US$ 640.

“Today, one of the complaints from tourists is that our room rates are very high. Had we provided rooms for US$ 60 to 70, we could have benefited by other means. When tourists come from Russia, they spend a lot. So are Chinese tourists. How we lost that market is, at the inception, we had hiked our room rates to around 600 to 800 US dollars,” said Mustapha.

It is something that Sri Lankan hoteliers should be made aware of. Of course the number of arrivals had increased but increase would have boosted to 100 per cent had we been more realistic with our room rates, observed Mustapha. “We could have kept the rates low until the tourists who came here took the message back,” he noted.

When informed that it was this government that brought in the new room rates, Minister of Investment Promotion, Lakshman Yapa Abeywardena said the ruling was on the minimum room rate. “It was a time where certain agents bargained and brought the rates down to about 30 – 40 US dollars,” he pointed out.

Faizer Mustapha, Deputy Minister, elaborating on the issue said that Minister Yapa was not claiming that the minimum rate was bad. “The minimum rate was brought in during my tenure because some hoteliers were selling rooms for very low rates. Today hoteliers like Shangri La and John Keells are investing in Colombo city hotels because if there is 30 to 40 per cent occupancy, the hotels could be operated. Earlier, they were not even getting a proper service charge,” he observed.

He said that what Minister Yapa had said was that some hoteliers were charging 600 – 800 dollars to grab from the room rate, which was short-sighted. The hoteliers have to be cautious not to overcharge the tourists to safeguard the industry, said Mustapha.

He also said that some hoteliers were putting up boutique hotels spending millions catering to the niche market. So the upper ceiling has to be a voluntary mechanism. The government simply could not bring an upper ceiling saying one cannot charge more than so much.

The people in the industry should adhere to self regulatory mechanisms not to overcharge and send the tourists to Thailand and other places when Sri Lanka can be a competitive nation, said deputy Minister Mustapha and pointed out that some Colombo hotels were charging only about 50 dollars at that time.

“How could a smaller hotel charge a decent rate in that scenario? The minimum rate was introduced to safeguard the industry and that was forward thinking,” said Mustapha.

Minister Yapa making his observations said that in places like Pasikudah, hotels have been built with numerous facilities and exclusive features. There the government could not impose ceilings on the upper rates, and nowhere in the world had such measures been adopted. However, the hoteliers should come up with a mechanism of their own to regulate the charging cycle, said the Minister.

“We do have two major markets to develop, China and Russia. The two countries that have surged forward in those lines are Thailand and Malaysia. The reason is mainly the room rate. This is a subject that should be broadly discussed,” added minister Yapa.

At the media briefing, it was also mentioned that according to the minister, 4,500 rooms are needed for the Commonwealth Heads of Government Meeting (CHOGM)  in November. This means that hotel rooms from Negombo to Hambantota would be full. In the Cinnamon Grand Hotel, 500 rooms have been reserved for the heads of governments and other prominent people. At the CHOGM held in Tobago in 2009, that county had got investments up to US$ 5 billion. When it was held in Australia, the investment quantum had been US$ 10 billion. In Sri Lanka for the period 2012 and 2013, the total investments amounted to only US$ 1.2 billion. This year, apart from the CHOGM, our target is US$ 2 billion, said the minister.

Commenting on the Australian national James Packer’s involvement in JKH’s 850-million-doller investment project, the minister said that Packer would have operated casinos in Macau or any other place, but in Sri Lanka what is taking place is a mixed development project.

When asked whether there would be a casino in the new project, minister Yapa said that there would be no casinos in Sri Lanka but Betting and Gaming. Even for Betting and Gaming there is no licence. In 1980, the Colombo Municipal Council had issued a casino permit to one Dahanayake.

Asked whether Packer could operate a casino in Sri Lanka, Yapa replied, “I don’t know”. However, the minister admitted that in the event Packer makes use of a casino already being operated in collaboration with a local entity, there was nothing the govt could to about it.
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