When I look at the telephone, I have mixed opinions about it as a device. On the one hand, it's almost needed for people to stay in touch and I think that the many advances over the decade have served to make our lives that much easier. With that said, I think that phones have also possessed a number of caveats and I can't help but feel like they could be avoided. All collection agencies can tell you how important phone calls are but do many businesses?
If there was ever a week when I didn't come and hear my dad, absolutely livid over the phone at a telemarketer, I would be very surprised. This person is usually selling my dad on some kind of item which does not hold much relevance, if any at all. It seems like this person over the phone is trying to make matters as inconvenient as one would imagine. My dad does not have the greatest temper in the world, either, which does not help in the least.
It's when you have collection agencies claiming that you owe a debt which may be a problem. Now you may stop for a minute and think to yourself, "I don't owe this kind of claim," and you will go on to relay that to the person over the phone. As the supposed debtor, you have rights, which is what reputable agencies on the matter like Rapid Recovery understand. Abusing the debtor for the sake of attaining money, especially when the case isn't legitimate, is a big problem.
While I would never insist that anyone ignore contact from a collector, you may want to wait on responding unless you absolutely know that this is legitimate. According to the Fair Debt Collection Practices Act, you can essentially wait for five days after this occurs so that you can be sent a written validation notice. This will tell you how much you owe and the person, or persons, you owe it to. You will also be given a list of instructions in case you believe that the debt isn't yours.
The respect of debtors is one of the focuses that collection agencies have, apart from the ultimate goal of helping those who hire them on. There is a certain amount that has to be looked into and I think that debts alone are just one aspect to consider. Communication with those who owe money has to be done in a respectful way but what exactly entails this? I think that seeing the way that poorly handled companies take care of it in comparison to strong agencies will be very telling.
If there was ever a week when I didn't come and hear my dad, absolutely livid over the phone at a telemarketer, I would be very surprised. This person is usually selling my dad on some kind of item which does not hold much relevance, if any at all. It seems like this person over the phone is trying to make matters as inconvenient as one would imagine. My dad does not have the greatest temper in the world, either, which does not help in the least.
It's when you have collection agencies claiming that you owe a debt which may be a problem. Now you may stop for a minute and think to yourself, "I don't owe this kind of claim," and you will go on to relay that to the person over the phone. As the supposed debtor, you have rights, which is what reputable agencies on the matter like Rapid Recovery understand. Abusing the debtor for the sake of attaining money, especially when the case isn't legitimate, is a big problem.
While I would never insist that anyone ignore contact from a collector, you may want to wait on responding unless you absolutely know that this is legitimate. According to the Fair Debt Collection Practices Act, you can essentially wait for five days after this occurs so that you can be sent a written validation notice. This will tell you how much you owe and the person, or persons, you owe it to. You will also be given a list of instructions in case you believe that the debt isn't yours.
The respect of debtors is one of the focuses that collection agencies have, apart from the ultimate goal of helping those who hire them on. There is a certain amount that has to be looked into and I think that debts alone are just one aspect to consider. Communication with those who owe money has to be done in a respectful way but what exactly entails this? I think that seeing the way that poorly handled companies take care of it in comparison to strong agencies will be very telling.
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Visit Rapid Recovery Debt Collection Agency if you are looking for more information about commercial debt collection.. Free reprint available from: How Phone Calls Should Be Handled By Collection Agencies.
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